When we say we value our customers we mean it…and we try hard to show it without being overbearing. We truly care about each individual customer. Most people do not expect this from an auto repair shop and, it seems by people’s reactions, many people have not experienced this previously at an auto repair shop. We don’t just care because you bring us your business (which we do really appreciate!). We actually truly care and that is why we’re in this business. When your child or pet is sick or you’ve lost your job or whatever, we actually want to know and will make an effort to ask you about it. We want you to drive a vehicle that is safe and sound so you can get your kids to school, your pet to the vet, or so that you have a way to get to work. We feel grateful to be a part of your life in this way. (more…)
May was an exciting but frightening month at Marinelli Auto Service. Business in the auto repair industry tends to ebb and flow in seasons. April was quite slow…maybe due to people focusing on paying their taxes? Then May came and BAM! We had more work than we knew what to do with. We knew we needed to make a change because we wanted to provide the same level of service, or better, to what we’d been providing over the previous 17 months of the shop’s existence. Increased customer needs meant long work hours and little sleep for Andrew. I was doing everything I could to support him as I continued to learn everything I could about this new industry. I’ve never worked harder in my life! (more…)
Let me begin by telling you that I’ve always held jobs where I was just one of many women…teaching, youth ministry, writing and communications. While I’ve never been opposed to working in a male dominant industry, it just never occurred to me (because of my interests and abilities) that I ever would. I grew up in a fairly equal male to female environment and I’m totally cool with relating to men. However, now that I am working alongside Andrew at the shop full-time, I’ve become increasingly aware that I’m a minority in this industry.
Carrie* wandered into the shop one chilly (for Florida) Friday afternoon. “Do you have any work for me?” she asked with a look of desperation in her eyes. She clutched a tote bag and a dirty blanket. Her hair was disheveled, clothes stained, but she had a beneath the grime beauty about her. I invited Carrie to have a seat in front of the desk where I was working, just like I would for a customer in the shop. I gave her some water – she had been walking down Forsyth Road all day asking this same question – “Do you have any work for me?”
Christmas is right around the corner and, if you are like me, you are probably thinking about gift ideas for your family and friends. However, if you are like Andrew, you’ll probably wait until the week of. Whichever your shopping style, I thought I’d give you a head start on some gift ideas.
Change is abounding at Marinelli Auto Service. I’m leaving my job to help at the shop more, which has caused Andrew and I to reconfigure how we’re going to pay our bills. (more…)