Andrew is a resilient man – not impenetrable, but very humanly resilient. He commits to a task and he gets it done. His motivation stems from the heart. For him, it’s less about the cars and more about the people that drive them.
We are a family business, and not just in the sense that Andrew and I are a husband and wife running a business, but because we are a family who truly cares about you and your family.
2017 has started as a very interesting year for our shop. Andrew and I welcomed our son, Arthur, into the world on February 8th. On February 12th I ended up in emergency surgery and then in and out of ICU for nearly 3 weeks with a severe infection.
When we say we value our customers we mean it…and we try hard to show it without being overbearing. We truly care about each individual customer. Most people do not expect this from an auto repair shop and, it seems by people’s reactions, many people have not experienced this previously at an auto repair shop.
On June 1, 2016, we brought on Mike Traher to Marinelli Auto Service. As soon as we did, the phone began ringing off the hook to the point where we had to make another big decision: to add a second phone line, which was a significant addition to our monthly expenses. However, it was a lot better than constantly returning your phone messages or waiting for one of us to get off the phone in order to make an important call.
While I’ve never been opposed to working in a male dominant industry, it just never occurred to me (because of my interests and abilities) that I ever would. However, now that I am working alongside Andrew at the shop full-time, I’ve become increasingly aware that I’m a minority in this industry.
Change is abounding at Marinelli Auto Service. I’m leaving my job to help at the shop more, which has caused Andrew and I to reconfigure how we’re going to pay our bills.
We know that we, alone, cannot change the reputation of the whole auto repair industry…but we hope to at least change it for those who come through our shop – one car, one customer at a time. We want to be sure everything we do for you is good enough for Andrew’s mom (and Andrew loves his mom!).
As a little girl I imagined marrying a business man, much like my father. As a college student I was sure I’d marry a man doing full-time Christian ministry or a missionary. Instead, I married a mechanic. Even more to my surprise, my husband’s profession has become a part of my own identity, just as much as my own job has.