Tune up is an old term irrelevant to modern vehicles in most aspects. So, when you call a shop and say you need a tune up, you are going to get a different answer depending on the shop.
We regularly discuss whether a client should fix or replace their vehicle. Many of these clients mention its value per Kelly Blue Book (KBB) or Edmunds when making this decision. While market value comes into play when looking to buy a vehicle, it doesn’t really account for much when looking at whether keeping the vehicle and repairing it makes more financial sense.
It’s important to know how your vehicle communicates. There are many indicators when there is a problem. Being able to describe the sights, sounds and smells that could indicate a problem helps you talk to your auto repair shop so they can have a good understanding of where they should start testing and evaluating the problem.
It doesn’t matter if your mechanic is great at fixing cars if you don’t feel like you are being treated fairly. I can’t count the number of times a person, especially a woman, has come into our shop with a tale or two of feeling like they’ve been taken advantage of by an auto repair shop. There are many ways people have been treated unfairly by auto repair shops but I want to focus on what being fair should look like.
Quality is a value our shop strives for, but we don’t want you to take our word for it. We want you to experience it for yourself.
We understand that honesty is a big concern when it comes to auto repair. It can sometimes cost a significant amount of money for repairs and you don’t want to pay more than you have to.
Having a trusting relationship with your mechanic is important in being able to make wise decisions about your vehicle. If you don’t have trust, first and foremost, then how are you going to feel confident in the advice they are giving you?
It’s common to be uneasy about having your vehicle serviced. Shop practices vary widely so it’s hard to know what to expect. Not surprisingly, many people have their guard up.
Even if you aren’t much of a planner, it is wise to think ahead when preparing your vehicle for a trip. We don’t like people to feel stressed with a tight timeline before they absolutely need the vehicle. We are also cautious about letting a vehicle with a safety or reliability concern leave our shop.
While we like the relationships we’ve built with our clients, we value honoring their time, and only seeing them as few times as possible throughout the year is one indicator that we are doing our job well. Our goal is to remove the stress of going back and forth as much as possible.