Auto Repair Done Differently
It all started when my car didn’t. Quite literally. My car wouldn’t start. I was at a rehearsal for a dance show when I turned to my friend and asked, “Do you have any recommendations for a mechanic?”
Her face lit up and she grabbed her bag. She reached in and as she pulled her hand out, the bag exploded in a cloud of business cards.
Continue reading “The Car Repair That Turned Into A Job”The risk was big. The statistics were against us. A mechanic may be a strong mechanic but can often be a weak businessman. Andrew knows his stuff when it comes to the cars and won’t claim to be a great businessman. He is like one of our son’s favorite books – The Little Engine that Could. Andrew is committed to rise to the summit no matter the effort.
Andrew’s perseverance is largely why he’s built a solid reputation as a knowledgeable mechanic – Andrew won’t rest until he is confident in how to fix it right the first time. A vehicle returning for the same problem is not an option. He won’t have it, and it shows in the miniscule percentage of vehicle come-backs we’ve seen since we opened in 2015.
On the first day of Christmas my true love gave to me
a mechanic whose name is Andrew
As this year seems to have turned the whole world upside down it can be difficult to easily grasp things that we’re thankful for. However, it is times like these more than any other to stop and grab onto even the littlest things that this year has warranted thanksgiving. That’s why we wanted to share with you what we are thankful for. Maybe it will help you to realize how many things you really can be thankful for this Thanksgiving.
Continue reading “What We’re Giving Thanks for in 2020”Jim and Jade are preparing to take their children to visit Grandma and Grandpa (a four-hour drive) over the week of Thanksgiving. Their 2005 Honda Odyssey has been trustworthy for around-town driving and the occasional weekend trip. They’ve done a fairly good job of keeping up on maintenance and repairs amidst their busy schedules. However, they’re not quite sure the vehicle is ready for a long road trip and they know it’s due to be checked. On Friday, a week before they need to leave, they call their auto repair shop to schedule that pre-trip inspection for peace of mind.
Continue reading “The Stress-Free Holiday Road Trip”It’s really annoying and frustrating, if not stressful, to go in for maintenance due just a few weeks after an oil change. And then, a couple months after that, to go in for a surprise repair. You are busy. You have work, school, kids, etc. Your time is valuable. You don’t have time to be running back and forth to and from your mechanic.
While we like the relationships we’ve built with our clients, we value honoring their time, and only seeing them as few times as possible throughout the year is one indicator that we are doing our job well. Our goal is to remove the stress of going back and forth as much as possible. That’s why we’ve introduced Service Visits into the model of care we give to our clients. So, with each visit the vehicle gets a proper blend of maintenance, inspection, and repair procedures so that you don’t have to return to the shop in between visits, and you have an opportunity to plan ahead for the next visit.
Continue reading “The Value of Time and Money”“Screeeeeech” screamed my brakes as I pulled into the parking lot. This is not a sound my car had made before. I had sensed something was off and earlier that week had asked Andrew to take a look at it over the weekend. Now it seemed urgent. I called him immediately to explain what was going on. He gave me sound advice (as he does) and I dropped my car off as soon as I was done with my errand.
You might think that because we own an auto repair shop that we’re immune to stress over car problems. Many times there is just no way around it.
Continue reading “Mechanic’s Families Aren’t Immune to Car Problems”“I avoid bringing my car to the repair shop until it’s screaming at me so loud that I can’t ignore it,” commented a brand new client. This isn’t an uncommon mindset among vehicle owners – especially those of “older” vehicles with “some mileage” and a tight budget.
“Why worry if there’s no real way to plan for these unexpected costs?,” many people think.
We helped change the mindset of this client, to their benefit. A proactive, thought-out, budget- honoring approach to vehicle maintenance and repair is a win-win for the client and the repair shop. You can reduce the stress of finding that time and money to address symptoms and surprises. You can catch problems before they get worse or strand you. You can set aside a vehicle ownership budget.
Continue reading “Are Your Vehicle Ownership Costs Too High?”Dear Women,
When I see your social media posts recounting horrible vehicle repair experiences, where you’re sure they overcharged you for a problem they didn’t even fix, I feel your anger and disappointment.
“Daddy!” the boy squeals as he flies into the shop, wrapping his arms around his father’s legs.
“Arthur boy!” his father exclaims.
“Walk, please!” his mother warns…for the millionth time.
“Can we do shop time, Daddy,” Arthur asks.
“That sounds great! Beth, is it ok with you if we have shop time after we close today?” Andrew asks with the “you know it will be good for him” look in his eyes.
Looking forward to getting the boy home, I respond with exhausted elongated words – “Yeah, that’s fine.”
Continue reading “Father and Son Shop Time”
