The risk was big. The statistics were against us. A mechanic may be a strong mechanic but can often be a weak businessman. Andrew knows his stuff when it comes to the cars and won’t claim to be a great businessman. He is like one of our son’s favorite books – The Little Engine that Could. Andrew is committed to rise to the summit no matter the effort.
Andrew’s perseverance is largely why he’s built a solid reputation as a knowledgeable mechanic – Andrew won’t rest until he is confident in how to fix it right the first time. A vehicle returning for the same problem is not an option. He won’t have it, and it shows in the miniscule percentage of vehicle come-backs we’ve seen since we opened in 2015.
As this year seems to have turned the whole world upside down it can be difficult to easily grasp things that we’re thankful for. However, it is times like these more than any other to stop and grab onto even the littlest things that this year has warranted thanksgiving. That’s why we wanted to share with you what we are thankful for. Maybe it will help you to realize how many things you really can be thankful for this Thanksgiving.
Jim and Jade are preparing to take their children to visit Grandma and Grandpa (a four-hour drive) over the week of Thanksgiving. Their 2005 Honda Odyssey has been trustworthy for around-town driving and the occasional weekend trip. They’ve done a fairly good job of keeping up on maintenance and repairs amidst their busy schedules. However, they’re not quite sure the vehicle is ready for a long road trip and they know it’s due to be checked. On Friday, a week before they need to leave, they call their auto repair shop to schedule that pre-trip inspection for peace of mind.
It’s really annoying and frustrating, if not stressful, to go in for maintenance due just a few weeks after an oil change. And then, a couple months after that, to go in for a surprise repair. You are busy. You have work, school, kids, etc. Your time is valuable. You don’t have time to be running back and forth to and from your mechanic.
While we like the relationships we’ve built with our clients, we value honoring their time, and only seeing them as few times as possible throughout the year is one indicator that we are doing our job well. Our goal is to remove the stress of going back and forth as much as possible. That’s why we’ve introduced Service Visits into the model of care we give to our clients. So, with each visit the vehicle gets a proper blend of maintenance, inspection, and repair procedures so that you don’t have to return to the shop in between visits, and you have an opportunity to plan ahead for the next visit.
“Screeeeeech” screamed my brakes as I pulled into the parking lot. This is not a sound my car had made before. I had sensed something was off and earlier that week had asked Andrew to take a look at it over the weekend. Now it seemed urgent. I called him immediately to explain what was going on. He gave me sound advice (as he does) and I dropped my car off as soon as I was done with my errand.
You might think that because we own an auto repair shop that we’re immune to stress over car problems. Many times there is just no way around it.
“I avoid bringing my car to the repair shop until it’s screaming at me so loud that I can’t ignore it,” commented a brand new client. This isn’t an uncommon mindset among vehicle owners – especially those of “older” vehicles with “some mileage” and a tight budget.
“Why worry if there’s no real way to plan for these unexpected costs?,” many people think.
We helped change the mindset of this client, to their benefit. A proactive, thought-out, budget- honoring approach to vehicle maintenance and repair is a win-win for the client and the repair shop. You can reduce the stress of finding that time and money to address symptoms and surprises. You can catch problems before they get worse or strand you. You can set aside a vehicle ownership budget.